Help Centre

Why can't I upload via the Momento website (using Java)? I am Mac OS 10.7 (Lion) user.

Tagged: Uploading, Website

Unfortunately, in this newest release Apple has not included Java as part of their standard installs which is what our website requires to upload files. You may see the error "Plug-in is disables. Do you want to enable?" but by clicking on this we have found that nothing will happen. If this also occurs for you, you can go to this web address and install this manually.  http://support.apple.com/downloads#java_for_os_x_lion .

If you have any further issues please feel free to call our customer service team.