To all our lovely customers trying to pay for their orders: if you are experiencing problems, we do apologise - one of our payment sites is currently down. In addition to this, our phones are out, due to Optus issues in our area. We hope to be back to normal shortly! In the meantime, please feel free to send us an email:

Help Centre

Why can't I upload via the Momento website (using Java)? I am Mac OS 10.7 (Lion) user.

Tagged: Uploading, Website

Unfortunately, in this newest release Apple has not included Java as part of their standard installs which is what our website requires to upload files. You may see the error "Plug-in is disables. Do you want to enable?" but by clicking on this we have found that nothing will happen. If this also occurs for you, you can go to this web address and install this manually. .

If you have any further issues please feel free to call our customer service team.