For Every Memory This Christmas

Hardcover Photobooks & Diaries - Standard orders close 13 December

• Standard orders placed on or before Friday 7 December will be dispatched by 6pm Tuesday 18 December.
• Standard orders placed after 13 December will not be dispatched in time for Christmas.
• We cannot offer any guarantee against delays due to the postal service. (See Important Delivery Information below)
• Normal production and dispatch resumes for orders placed after 13 December. These orders should be dispatched within 14 days however delays may occur due to the high volume of orders as well as public holidays over the Christmas period.

Hardcover Photobooks & Diaries - Priority Orders close 15 December

• Priority orders placed on or before Saturday 15 December will be dispatched by 6pm Thursday 20 December. This service will be unavailable from 15 December 2012 until 2 January 2012.
• All Priority orders are sent by either eparcel express (where available) or Australian Air Express courier service. Additional charges may apply.

Calendars, Spiral Diaries, Notables & Greeting Cards - Orders close 13 December

• Orders of Calendars, Spiral Diaries, Notables and Greeting Cards placed on or before Thursday 13 December will be dispatched by 6pm Tuesday 18 December.
• Orders placed after 13 December will not be dispatched in time for Christmas.
• We cannot offer any guarantee against delays due to the postal service. (See Important Delivery Information below)
• Normal production and dispatch resumes for orders placed after 13 December. These orders should be dispatched within 7-10 days however delays may occur due to the high volume of orders as well as public holidays over the Christmas period.

Gift Voucher - Voucher delivered by post -  Orders Close 17 December

• Orders of Gift Vouchers placed on or before Monday 17 December will be dispatched by 6pm Tuesday 18 December.
• Orders placed after 17 December will not be dispatched in time for Christmas.
• We cannot offer any guarantee against delays due to the postal service. (See Important Delivery Information below)

Gift Voucher - PDF delivered by email

• PDF Gift Vouchers will be delivered to your email address allocated to your Momento account one business day after you place your order.
• Ready in time for Christmas, our PDF voucher will be sent to the email address allocated to your Momento account immediately after you place your order... so you can even buy a last minute voucher on Christmas Day!

New Zealand Orders & Deliveries

New Zealand customers please visit www.momento.co.nz for more information about this service. Momento Australia is no longer accepting any orders with a New Zealand delivery address.

Other International Delivery Destinations

Momento delivers to Australian addresses only.

Check the status of your order online!

Sign in to Momento to view the date your order is due to be dispatched. You will receive an email to let you know your order has been dispatched from our production facility.

Important Delivery & Postage Information

Deliveries made to addresses in the eparcel express network should receive their orders the following business day after dispatch, however Momento cannot be held responsible for delays in the postal system after your order has been dispatched. Click here to see the locations covered by the Express Post network. All other locations should allow 3-5 business days from dispatch to receive the order.

Momento Customer Service Centre

Our professional friendly team is only too happy to assist you should you need it.

• Monday to Friday - 8am to 6pm (EST Time)
• Phone: 1300 799 764
• Fax: 02 8568 3233
• Email: sales@momento.com.au

Technical Help

Often the answer you may need will be at our help desk.  If you are unable to find the answers you need and are still experiencing technical difficulties with the software or website, please contact our Customer Service Centre for speedy resolution.

• Phone: 1300 799 764
• Fax: 02 8568 3233
• Email: tech@momento.com.au