Christmas Delivery Schedule
Momento endeavours to dispatch all orders as quickly as possible however due to the high volumes of books, diaries and calendars ordered over the festive season please note the following dispatch schedules.

ALL CHRISTMAS ORDERS ARE NOW CLOSED!
See below for more information about our Christmas dispatch schedule.

Check the status of your order online!
Simply log into your Momento membership at www.momento.com.au, click on 'Your Orders' to see the date your order is due to be dispatched. You will receive an email to let you know your order from Momento has been dispatched from our production facility.

Hardbound Photobook Standard Production is NOW CLOSED
Standard production orders placed up to Sunday 7 December 2008 will be dispatched by Friday 19 December 2008.

Orders placed after 7 December may not be dispatched in time for Christmas, and may take up to 4 weeks to be dispatched. If ordering after 7 December and you require your order for Christmas, you should use our Priority Production service (see below).

Standard production timeframes (21 days) will resume for orders placed after 5 January 2009.

Important Delivery Information
Deliveries made to addresses in the Express Post delivery network should receive their orders the following business day after dispatch, however Momento cannot be held responsible for delays in the postal system after your order has been dispatched. Click here to see the locations covered by the Express Post network.

All other locations should allow 3-5 business days from dispatch to receive the order.

Hardbound Photobook Priority Production is now CLOSED.
Priority Production orders placed before midday on Thursday 11 December 2008 will be dispatched on, or before Friday 19 December 2008. This service will be unavailable from midday 11 December 2008 until 5 January 2009.

All Priority Production orders are sent by either Express Post (where available) or Australian Air Express courier service. Additional charges may apply.

Spiral Bound Diary and Calendar Production is now CLOSED.
Orders of Spiral Bound Diaries and Calendars placed before Sunday 14 December 2008 will be dispatched by Friday 19 December 2008.

Orders placed after 14 December will not be dispatched in time for Christmas, and may take up to 4 weeks to be dispatched.

*Although we recommend you order by 14 December to receive your order in time for Christmas, Momento cannot guarantee timely postal delivery. (See Important Delivery Information above)

Standard production timeframes (21 days) will resume for orders placed after 5 January 2009.

New Zealand Deliveries
Momento New Zealand is now open! Visit www.momento.co.nz for more information about this service. Momento Australia is no longer accepting any orders for New Zealand delivery.

Other International Delivery Destinations
Momento delivers to Australian addresses only.

Momento Customer Service Centre
Extended Hours until 12 December
Our professional friendly team are only too happy to assist you should you need it. Our centre is open from Monday to Thursday from 8am to 7pm and Friday from 8am to 6pm (Sydney time).
Ph: 1300 799 764
Fax: 02 8568 3233
Email: sales@momento.com.au

Technical Support
Often the answer you may need will be on the website or within the Help files of the software. If you are unable to find the answers you need and are still experiencing technical difficulties with the software or website, please contact our Customer Service Centre for speedy resolution.
Ph: 1300 799 764
Fax: 02 8568 3233
Email: tech@momento.com.au

Christmas & New Year Customer Service Hours
24 December - Close at 3pm (Sydney time)
25/26/27/28 December - Closed
29/30/31 December - Open from 10am to 4pm (Sydney time)
1/2/3/4 January 2009 - Closed
5 January 2009 - Normal hours resume from 9am (Sydney time)

Please refer to the website FAQ's, Tips, or the Help Files within the Momento software should you require any assistance over this period.