Book orders closed. Stationery ends 11 Dec
Help Centre
Software
  • When I open my recipe book .mbk file, a ‘Locate missing photos’ message appears. What can I do?
  • How do I Export / Finish a project?
  • Will HEIC files work with Momento software?
  • How do I move text from a Word document into the Momento software?
  • Do you have any themed templates for photo greeting cards?
Website
  • What type of paper are Momento photo greeting cards printed on?
  • How do I find out when my order will be sent?
  • How can I add multiple Projects to the same order?
  • I am having trouble signing in to the Momento website?
  • The website is saying I have ordered my project twice but I only want one copy. How can I check this?
Products & Services
  • When do I choose the cover material for my photo book?
  • How do I make sure my cover design is printed on my book?
  • Where do Momento make their products?
  • What sizes and shapes are available for recipe books?
  • What recipe book paper stock is the easiest to keep clean?
Production
  • Where do Momento make their products?
  • What is the production time for a photo book?
  • What is the production time for photo calendars?
  • What is the production time for photo diaries?
  • What is the production time for photo notebooks?
Miscellaneous
  • What if I need help?
  • I live overseas. Do you ship to international addresses?
  • What is the best way to store my book?
  • What is Momento?
General
  • When do I choose the cover material for my photo book?
  • What if I need help?
  • Where are Momento products made?
  • I live overseas. Do you ship to international addresses?
  • How do I update my personal details (address/email/phone number etc) ?
Orders & Payments
  • How do I reorder a book I have already ordered?
  • What type of paper are Momento photo greeting cards printed on?
  • How much do photo calendars cost?
  • Can pages be added to my spiral diary?
  • What is the Postage/delivery cost for Greeting Cards?
 

Christmas order deadlines

Production may take longer during the Christmas season, but rest assured, orders placed before the deadlines will be sent in time for Christmas

 

PRODUCT LAST ORDER
Books  
Photo books  CLOSED Tue 5 Dec
Recipe  CLOSED Tue 5 Dec
Diaries  CLOSED Tue 5 Dec
Priority (all Books) Mon 11 Dec
Boxes  
Clamshell Mon 11 Dec
Gift Mon 11 Dec
Stationery  
Calendars Extended Mon 11 Dec
Cards Extended Mon 11 Dec
Notebooks Extended Mon 11 Dec
Gift vouchers  
Sent by email always available
  • These are the last days orders can be placed for Christmas
  • Orders placed after these dates are sent in 2024
  • Dates may change due to events beyond our control

 

Shipping time

  • Shipping is in addition to production time
  • Standard Post shipping not available from 27 Nov (Express Post only)
  • Australia Post ships orders with these delivery times
  • See My Orders and your Dispatch Confirmation email for dispatch dates
  • We are not responsible for delivery delays

 

We close midday 22 Dec until 2 Jan. No orders are sent during this time.

 

Contact us with any questions

 

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