Help Centre
Software
  • When I open my recipe book .mbk file, a ‘Locate missing photos’ message appears. What can I do?
  • How do I Export / Finish a project?
  • Will HEIC files work with momento software?
  • How do I move text from a Word document into the Momento software?
  • Do you have any themed templates for photo greeting cards?
Website
  • What type of paper are Momento photo greeting cards printed on?
  • How do I find out when my order will be sent?
  • I am having trouble signing in to the Momento website?
  • The website is saying I have ordered my project twice but I only want one copy. How can I check this?
  • I am downloading and installing on a new version of MacOS and getting an error message "Not authorised by Apple". What should I do?
Products & Services
  • When do I choose the cover material for my photo book?
  • How do I make sure my cover design is printed on my book?
  • Where do Momento make their products?
  • What sizes and shapes are available for recipe books?
  • What recipe book paper stock is the easiest to keep clean?
Production
  • Where do Momento make their products?
  • What is the production time for a photo book?
  • What is the production time for photo calendars?
  • What is the production time for photo diaries?
  • What is the production time for photo notebooks?
Miscellaneous
  • What if I need help?
  • I live overseas. Do you ship to international addresses?
  • What is the best way to store my book?
  • What is Momento?
General
  • When do I choose the cover material for my photo book?
  • What if I need help?
  • Where are Momento products made?
  • I live overseas. Do you ship to international addresses?
  • How do I update my personal details (address/email/phone number etc) ?
Orders & Payments
  • How do I reorder a book I have already ordered?
  • What type of paper are Momento photo greeting cards printed on?
  • How much do photo calendars cost?
  • Can pages be added to my spiral diary?
  • What is the Postage/delivery cost for Greeting Cards?

 

 

Momento's guarantee

 

We stand by the superior quality of our products and commit to providing worldclass printing and binding for every order. We believe our books are the best available. They're handmade and the pages are sewn into the binding so we can guarantee that the pages will never fall out.

 

Our craftsmanship has been recognised with over 100 print industry awards, but we are only human, and some errors can occur. If you are not truly happy with the quality of your order please phone our service team within 14 days of receipt so we can make things right.

 

We'll arrange a free reprint as soon as possible for any products with issues that occurred while shipping, or during the physical manufacturing process. These include defects in materials and workmanship. It does not include damage caused by normal wear, misuse or accidental damage.

 

Every book we print also has its own colour test chart printed and filed for 14 days. If you are not satisfied with the colour, we'll review your order's print swatch to establish the possible causes of the issue. If the error occurred during our printing process, we'll replace the product at no charge.

 

If the print issue didn't occur at our end, we'll do our best to help you understand what occured and advise on how to solve it. To help us resolve any issues, we may also request the return of your physical book for closer assessment - at our expense. 

 

Be aware that we print files as supplied by you. We don't edit or adjust your photos or text in any way. If you find a mistake with your images, design, spelling or finishing options we’ll help you fix it and share the cost of a replacement copy. 

 

 

Caring for your books
 

The inks we use are archival and have the highest rating, at 200+ years. The papers are all acid free and chlorine free and are chosen for the best longevity and minimal environmental impact.

 

But our choices are only half the picture for a long lasting book; how you store the book is the other half. These tips will ensure your books last a lifetime:
 

  • Keep book out of direct sunlight for extended periods
  • Store in a dry place as pages may ripple in humid conditions
  • Avoid bending hard covers beyond their natural limit
  • Be aware that sharp objects may remove ink from the page
  • Store large books flat
  • Turn pages with care to avoid scuffing or kinking


 

Help?