Software
- When I open my recipe book .mbk file, a ‘Locate missing photos’ message appears. What can I do?
- How do I Export / Finish a project?
- Will HEIC files work with Momento software?
- How do I move text from a Word document into the Momento software?
- Do you have any themed templates for photo greeting cards?
Website
- What type of paper are Momento photo greeting cards printed on?
- How do I find out when my order will be sent?
- How can I add multiple Projects to the same order?
- I am having trouble signing in to the Momento website?
- The website is saying I have ordered my project twice but I only want one copy. How can I check this?
Products & Services
- When do I choose the cover material for my photo book?
- How do I make sure my cover design is printed on my book?
- Where do Momento make their products?
- What sizes and shapes are available for recipe books?
- What recipe book paper stock is the easiest to keep clean?
Production
- Where do Momento make their products?
- What is the production time for a photo book?
- What is the production time for photo calendars?
- What is the production time for photo diaries?
- What is the production time for photo notebooks?
Miscellaneous
- What if I need help?
- I live overseas. Do you ship to international addresses?
- What is the best way to store my book?
- What is Momento?
General
- When do I choose the cover material for my photo book?
- What if I need help?
- Where are Momento products made?
- I live overseas. Do you ship to international addresses?
- How do I update my personal details (address/email/phone number etc) ?
Orders & Payments
- How do I reorder a book I have already ordered?
- What type of paper are Momento photo greeting cards printed on?
- How much do photo calendars cost?
- Can pages be added to my spiral diary?
- What is the Postage/delivery cost for Greeting Cards?
Content, Colour, Images
- How do I scan printed photographs, negatives and slides?
- How do I design a photo product?
- Do you edit or proof our files?
- I am trying to download embellishments/backgrounds/themes from the updater panel and it won't work.
- What kind of photos can be used in the Momento Software?
Online Sharing
- How do I add my Online Preview to my Facebook page?
- What happens on the Momento Facebook page?
- How do I add my Online Preview to my website or my blog?
- For news & promotions (newsletter)
Photo Books
- What will my book look like using Lay-flat Lustre?
- How do I add photo folders into my Momento Software?
- How do I Export / Finish a project?
- When do I choose the cover material for my photo book?
- How do I edit a book I have already ordered?
Stationery
- How do I add photo folders into my Momento Software?
- How do I Export / Finish a project?
- What is the production time for stationery products?
- What do Momento Greeting cards look like?
- What does a notebook look like?
Calendars
- How do I add photo folders into my Momento Software?
- How do I Export / Finish a project?
- What is the production time for stationery products?
- How much do Calendars cost?
- What is the production time for photo calendars?
GreetingCards
- How do I add photo folders into my Momento Software?
- How do I Export / Finish a project?
- What is the production time for stationery products?
- What type of paper are Momento photo greeting cards printed on?
- What sizes are Momento Greeting Cards?
Notables
- How do I add photo folders into my Momento Software?
- How do I Export / Finish a project?
- What is the production time for stationery products?
- What does a notebook look like?
- Will my printed product look exactly as it does on my monitor?
Diaries
- How do I add photo folders into my Momento Software?
- How do I Export / Finish a project?
- What is the production time for stationery products?
- Will my printed product look exactly as it does on my monitor?
- Can pages be added to my spiral diary?