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Help Centre

Software

When I open my recipe book .mbk file, a ‘Locate missing photos’ message appears. What can I do?
How do I Export / Finish a project?
Will HEIC files work with momento software?
How do I move text from a Word document into the Momento software?
Do you have any themed templates for photo greeting cards?

Website

What type of paper are Momento photo greeting cards printed on?
How do I find out when my order will be sent?
I am having trouble signing in to the Momento website?
The website is saying I have ordered my project twice but I only want one copy. How can I check this?
I am downloading and installing on a new version of MacOS and getting an error message "Not authorised by Apple". What should I do?

Products & Services

When do I choose the cover material for my photo book?
How do I make sure my cover design is printed on my book?
Where do Momento make their products?
What sizes and shapes are available for recipe books?
What recipe book paper stock is the easiest to keep clean?

Production

Where do Momento make their products?
What is the production time for a photo book?
What is the production time for photo calendars?
What is the production time for photo diaries?
What is the production time for photo notebooks?

Miscellaneous

What if I need help?
I live overseas. Do you ship to international addresses?
What is the best way to store my book?
What is Momento?

General

When do I choose the cover material for my photo book?
What if I need help?
Where are Momento products made?
I live overseas. Do you ship to international addresses?
How do I update my personal details (address/email/phone number etc) ?

Orders & Payments

How do I reorder a book I have already ordered?
What type of paper are Momento photo greeting cards printed on?
How much do photo calendars cost?
Can pages be added to my spiral diary?
What is the Postage/delivery cost for Greeting Cards?

Help?