Help Centre

Software

When I open my recipe book .mbk file, a ‘Locate missing photos’ message appears. What can I do?
How do I Export / Finish a project?
Will HEIC files work with momento software?
How do I move text from a Word document into the Momento software?
Do you have any themed templates for photo greeting cards?

Website

What type of paper are Momento photo greeting cards printed on?
How do I find out when my order will be sent?
I am having trouble signing in to the Momento website?
The website is saying I have ordered my project twice but I only want one copy. How can I check this?
I am downloading and installing on a new version of MacOS and getting an error message "Not authorised by Apple". What should I do?

Products & Services

When do I choose the cover material for my photo book?
How do I make sure my cover design is printed on my book?
Where do Momento make their products?
What sizes and shapes are available for recipe books?
What recipe book paper stock is the easiest to keep clean?

Production

Where do Momento make their products?
What is the production time for a photo book?
What is the production time for photo calendars?
What is the production time for photo diaries?
What is the production time for photo notebooks?

Miscellaneous

What if I need help?
I live overseas. Do you ship to international addresses?
What is the best way to store my book?
What is Momento?

General

When do I choose the cover material for my photo book?
What if I need help?
Where are Momento products made?
I live overseas. Do you ship to international addresses?
How do I update my personal details (address/email/phone number etc) ?

Orders & Payments

How do I reorder a book I have already ordered?
What type of paper are Momento photo greeting cards printed on?
How much do photo calendars cost?
Can pages be added to my spiral diary?
What is the Postage/delivery cost for Greeting Cards?

Enjoy your photos every

day in personalised

PHOTO STATIONERY

Express best wishes and heartfelt thanks by adding photos and text to the front, and inside panels. Buy in packs of 1 to 200. Envelopes included. From $6.00 for one.

Photo Calendars

Drop happy snaps into readymade Momento template designs and add text to highlight special events. The best stationery gift because you only need 12 photos and 5 minutes to create them. From $22.00.

Photo Notebooks

Add a favourite photo to the cover, then choose Lined, Blank, Diary or Recipe pages for the inside. One size only. Perfect for journals and business promotions. Only $20.00.

Show off travel and family photos every day, week or month, and insert text to note birthdays and holidays. Choose from spiral or hardcover binding. From $63.50.

the best personalised stationery in Australia Get Started

Photo Credits: Katherine Williams, Lina Hayes Photography, Shelley Reis

Common questions

How do I add photo folders into my Momento Software?

When you have your project open in Layout View, click on the Photos tab in the left Panel, then click the Folders …

How do I Export / Finish a project?

Exporting happens at the end of the design process, when you have finished designing in Layout View. Click the Export …

DISABLED - What does a calendar look like?

Our Calendars come in three handy sizes: A3 (Jumbo Wall), A4 (Regular Wall) and Desk. Wall Calendars are printed on the …

What is the production time for stationery products?

Stationery products have a standard production time of 7 calendar days. Shipping time is additional to production …

What do Momento Greeting cards look like?

A Momento greeting card looks just like a professionally produced card you would buy in a newsagent or bookstore, but …

What does a notebook look like?

A Notebook has a cover designed by you, and then filler pages that are chosen at the time of ordering. There are 4 …

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