Father's Day order deadlines
Help Centre
Software
  • When I open my recipe book .mbk file, a ‘Locate missing photos’ message appears. What can I do?
  • How do I Export / Finish a project?
  • Will HEIC files work with Momento software?
  • How do I move text from a Word document into the Momento software?
  • Do you have any themed templates for photo greeting cards?
Website
  • What type of paper are Momento photo greeting cards printed on?
  • How do I find out when my order will be sent?
  • How can I add multiple Projects to the same order?
  • I am having trouble signing in to the Momento website?
  • The website is saying I have ordered my project twice but I only want one copy. How can I check this?
Products & Services
  • When do I choose the cover material for my photo book?
  • How do I make sure my cover design is printed on my book?
  • Where do Momento make their products?
  • What sizes and shapes are available for recipe books?
  • What recipe book paper stock is the easiest to keep clean?
Production
  • Where do Momento make their products?
  • What is the production time for a photo book?
  • What is the production time for photo calendars?
  • What is the production time for photo diaries?
  • What is the production time for photo notebooks?
Miscellaneous
  • What if I need help?
  • I live overseas. Do you ship to international addresses?
  • What is the best way to store my book?
  • What is Momento?
General
  • When do I choose the cover material for my photo book?
  • What if I need help?
  • Where are Momento products made?
  • I live overseas. Do you ship to international addresses?
  • How do I update my personal details (address/email/phone number etc) ?
Orders & Payments
  • How do I reorder a book I have already ordered?
  • What type of paper are Momento photo greeting cards printed on?
  • How much do photo calendars cost?
  • Can pages be added to my spiral diary?
  • What is the Postage/delivery cost for Greeting Cards?

 

 

Shipping options

 

 

Books, recipe books, diaries, boxes, calendars and notebooks
Service option Cost* Shipping time
eParcel Standard from $8.14 Up to 5 business days
 
eParcel Express from $10.67 1 to 2 business days to these locations

 

Greeting cards
Service option Cost* Shipping time
eParcel Standard from $4.00 Up to 5 business days
 
eParcel Express from $7.00 1 to 2 business days
to these locations

 

  • *Prices are displayed in AUD inc GST and are subject to change without notice.
  • Delivery is to Australian addresses only. International delivery is not available.
  • View locations in Australia Post's eParcel Express network.
  • eParcel packages going to non-metropolitan and remote locations will take 3-5 business days.

 

Dispatch date and tracking numbers

  • We endeavour to dispatch your order on time but we are not responsible for Australia Post delivery delays.
  • You will receive a confirmation email once your order has been dispatched.
  • You can always login to My Orders to check your order status and dispatch date.
  • Tracking is available for both Standard and Express services.
  • Use the tracking number to search the status of your order on the Australia Post website.

 

 
Help?