Father's Day order deadlines
Help Centre
  • When I open my recipe book .mbk file, a ‘Locate missing photos’ message appears. What can I do?
  • How do I Export / Finish a project?
  • Will HEIC files work with Momento software?
  • How do I move text from a Word document into the Momento software?
  • Do you have any themed templates for photo greeting cards?
  • What type of paper are Momento photo greeting cards printed on?
  • How do I find out when my order will be sent?
  • How can I add multiple Projects to the same order?
  • I am having trouble signing in to the Momento website?
  • The website is saying I have ordered my project twice but I only want one copy. How can I check this?
Products & Services
  • When do I choose the cover material for my photo book?
  • How do I make sure my cover design is printed on my book?
  • Where do Momento make their products?
  • What sizes and shapes are available for recipe books?
  • What recipe book paper stock is the easiest to keep clean?
  • Where do Momento make their products?
  • What is the production time for a photo book?
  • What is the production time for photo calendars?
  • What is the production time for photo diaries?
  • What is the production time for photo notebooks?
  • What if I need help?
  • I live overseas. Do you ship to international addresses?
  • What is the best way to store my book?
  • What is Momento?
  • When do I choose the cover material for my photo book?
  • What if I need help?
  • Where are Momento products made?
  • I live overseas. Do you ship to international addresses?
  • How do I update my personal details (address/email/phone number etc) ?
Orders & Payments
  • How do I reorder a book I have already ordered?
  • What type of paper are Momento photo greeting cards printed on?
  • How much do photo calendars cost?
  • Can pages be added to my spiral diary?
  • What is the Postage/delivery cost for Greeting Cards?

Proof PDF

This high-resolution preview is created when you click on the Export button in Export View. This is the same as the PDF we print from but the Proof PDF is faintly watermarked on every page. The Proof PDF is the file you should use to thoroughly proof your design before sending it to Momento for printing. The Proof PDF is created when you export your file from Export View in the Momento software.  Your Proof PDF is saved in the same folder that you saved your Project file in, and it includes the word PROOF in the filename.

You can print the Proof PDF out on your home printer, but for proper printing (without a watermark) you need to send your file to Momento. 

Note: Depending on the version of Acrobat Reader you are using, there may be a slight colour difference between how the photos look in the Momento software versus the PROOF pdf file. Please disregard these colour differences.

PDF Preview watermark

Viewing in Acrobat Reader

Open the Proof PDF by double clicking the file icon or by opening the Acrobat Reader software and using the Open option in the File Menu. If you do not have Acrobat Reader installed on your computer, you will not be able to open the file.

  • Double-click on the PROOF.pdf file
  • Check every page carefully for errors i.e. images out of alignment, spelling errors, text wrapping
  • Double check that the title on the Cover and Spine is correct

Editing your file

If you need to make any changes to your file, simply reopen the file in the Momento software, make the necessary changes then re-export your project.  Note: You MUST re-export your project with the corrections otherwise you will upload and order the incorrect file.

Optimum Acrobat Reader Settings

For optimum settings to check whether your file contains any font or text errors, resolution issues or positioning problems we recommend the following settings:

  • View > Zoom > Fit Width
  • View > Page Display > Two-Up Continuous
  • View > Page Display > Show Gaps Between Pages
  • View > Page Display > Show Cover Page During Two-Up
PDF Preview 2 up

Proofing your PDF

Before you place an order on the Momento website you are asked to confirm that your file is perfectly ready for ordering by ticking a check box. Just like a professional designer has to proof a file before it goes to print, so do you, otherwise the file may be printed with an error. The best way to proof your project design is to review the PDF Proof thoroughly.

Font issues

To give you greater creative freedom, the Momento software allows you to use all the fonts that you have installed on your computer. We suggest you review the Proof PDF closely for any font issues, as some free fonts are not well made and may be incompatible with our software, and in place of the letters squares and other odd symbols will appear.

If your PDF Proof does present font issues, you should change this font to another or it will print incorrectly. As with all file edits made after proofing, make sure you export the file again before sending it to Momento.


Image Credits: Heartstory