Father's Day order deadlines
Help Centre
Software
  • When I open my recipe book .mbk file, a ‘Locate missing photos’ message appears. What can I do?
  • How do I Export / Finish a project?
  • Will HEIC files work with Momento software?
  • How do I move text from a Word document into the Momento software?
  • Do you have any themed templates for photo greeting cards?
Website
  • What type of paper are Momento photo greeting cards printed on?
  • How do I find out when my order will be sent?
  • How can I add multiple Projects to the same order?
  • I am having trouble signing in to the Momento website?
  • The website is saying I have ordered my project twice but I only want one copy. How can I check this?
Products & Services
  • When do I choose the cover material for my photo book?
  • How do I make sure my cover design is printed on my book?
  • Where do Momento make their products?
  • What sizes and shapes are available for recipe books?
  • What recipe book paper stock is the easiest to keep clean?
Production
  • Where do Momento make their products?
  • What is the production time for a photo book?
  • What is the production time for photo calendars?
  • What is the production time for photo diaries?
  • What is the production time for photo notebooks?
Miscellaneous
  • What if I need help?
  • I live overseas. Do you ship to international addresses?
  • What is the best way to store my book?
  • What is Momento?
General
  • When do I choose the cover material for my photo book?
  • What if I need help?
  • Where are Momento products made?
  • I live overseas. Do you ship to international addresses?
  • How do I update my personal details (address/email/phone number etc) ?
Orders & Payments
  • How do I reorder a book I have already ordered?
  • What type of paper are Momento photo greeting cards printed on?
  • How much do photo calendars cost?
  • Can pages be added to my spiral diary?
  • What is the Postage/delivery cost for Greeting Cards?

Software Set Up

Minimum operating system requirements

For Windows

  • PC Windows 7 or later
  • 1GB or more memory (RAM)
  • 500MB or more of free hard disk space
  • A minimum screen resolution setting of 1024 x 700
  • A broadband internet connection or USB, CD burner
  • Adobe Acrobat Reader to view your Proof PDF

Note: Performance dramatically improves with more memory and larger projects will require more hard disc space.

For Mac

  • Intel Mac with macOS10.9 or later
  • 1GB or more memory (RAM)
  • 500MB or more of free hard disk space
  • A minimum screen resolution setting of 1024 x 700
  • A broadband internet connection or USB, CD burner
  • Adobe Acrobat Reader to view your Proof PDF

Download & install software

The Momento software is free. Download a copy from the Momento website then complete the installation process outlined below. 

For Windows

After clicking the Download button:

  • Choose Save File and installer file will download to your computer
  • When download is complete double click Momento Installer.exe icon
  • Click Yes if asked to approve the install Allow Download
  • The Momento Setup windows will then appear to guide you through each step of the installation process Momento Setup Window
  • Agree to the Licence Agreement
  • Approve or choose a folder to store the software in
  • Click the Install button (it will take a minute or so to install)
  • As the install finishes a summary of the new features will appear
  • Click the Next button
  • Click the Finish button
  • When complete, check the Start using Momento now box
  • The software will launch and you’re ready to start designing

To make your life easy, a software shortcut will be added to your desktop

For Mac

After clicking the Download button:

  • Choose OK to save the installer file


     
  • Go to Downloads folder and double click the Momento Installer.pkg icon


     
  • The installer will launch and guide you through each step of the installation process
  • You must agree to the Licence Agreement
  • When complete, go to your Applications folder and open the Momento folder


     
  • Double-click the Momento icon and the software will launch ready for you to start designing

Create a shortcut by dragging the Momento icon from the Applications folder to the Dock.

Software Updates

An alert message will automatically appear when you open the software and it detects that a new version is available to download.  You can choose to Install Now or Install Later. We recommend you update the software immediately, as you can enjoy the benefits of new features, improved functionality and bug fixes straight away.

Opening previous projects

New versions of the Momento software will automatically open your previous project files but an issue may occur if you have moved the storage location of your project or related photo files.  If you have moved the location of files, the software will identify this and bring up an alert and a series of windows so that you can point it toward the new file location.

Photo Location Requiired Locate Photo File

Updater Panel

In addition to downloading and installing the Momento software you can go to the Updater Panel to browse and download pre-designed frames, backgrounds, templates, embellishments and Quickbooks. We have organised these in to themed packs we call Packages, each with a descriptive name such as Sloppy Borders, Bright Solid Backgrounds, Templates 1 and Baby Girl.

We don’t include all the packages in the software when you download it because this would make the software file a massive file size and therefore take you longer to download. So we let you choose to download them at your own pace in your own time. Browse the Updater Panel, select your preferred package and click the Install Now button to start the download. When the download is complete the content will appear in the appropriate Contents Panel.

Just as the software detects when photos are missing from your project when you move the location of your files, so too does the software recognise when one of the Packages has been moved or deleted from your computer.  Should you open a project file that can't locate images from an embellishment package, you will be prompted with the Missing Collections window to help you identify and locate them.

Update Icon & Panel Missing Collections

Next step...

Once you have the software downloaded and installed, you are ready to start a new project.

Help?