Father's Day order deadlines
Help Centre
Software
  • When I open my recipe book .mbk file, a ‘Locate missing photos’ message appears. What can I do?
  • How do I Export / Finish a project?
  • Will HEIC files work with Momento software?
  • How do I move text from a Word document into the Momento software?
  • Do you have any themed templates for photo greeting cards?
Website
  • What type of paper are Momento photo greeting cards printed on?
  • How do I find out when my order will be sent?
  • How can I add multiple Projects to the same order?
  • I am having trouble signing in to the Momento website?
  • The website is saying I have ordered my project twice but I only want one copy. How can I check this?
Products & Services
  • When do I choose the cover material for my photo book?
  • How do I make sure my cover design is printed on my book?
  • Where do Momento make their products?
  • What sizes and shapes are available for recipe books?
  • What recipe book paper stock is the easiest to keep clean?
Production
  • Where do Momento make their products?
  • What is the production time for a photo book?
  • What is the production time for photo calendars?
  • What is the production time for photo diaries?
  • What is the production time for photo notebooks?
Miscellaneous
  • What if I need help?
  • I live overseas. Do you ship to international addresses?
  • What is the best way to store my book?
  • What is Momento?
General
  • When do I choose the cover material for my photo book?
  • What if I need help?
  • Where are Momento products made?
  • I live overseas. Do you ship to international addresses?
  • How do I update my personal details (address/email/phone number etc) ?
Orders & Payments
  • How do I reorder a book I have already ordered?
  • What type of paper are Momento photo greeting cards printed on?
  • How much do photo calendars cost?
  • Can pages be added to my spiral diary?
  • What is the Postage/delivery cost for Greeting Cards?

Updater Panel

The Momento software is designed to regularly check online for updates and new graphics. These include:

  • Software updates
  • Backgrounds
  • Frames
  • Templates
  • Embellishments

Momento will perform this check once per week.  If any updates are available, you can click on the updater tab and the screen below will appear:

Next to each will be a small thumbnail preview, and an indicator showing which updates are new and which ones have already been installed.  Choose whichever items you would like to use with Momento, and click on the Install Now button next to each item to download and install it.  If you elected to download and install a software update, then Momento will need to restart itself.  You will be prompted to save your photobook if there are any changes that have not yet been saved.

Tip: If you would like to manually check for updates at any time, you can choose the Check for updates... option from the Help menu or click on the Updater tab.

Uploader Panel

The next icon along is the Uploader panel.

To upload your finished Momento Photobooks for printing, simply slick on 'Select Master File' and select your MBF file that you got from your export and enter your email and password and click on 'start Upload'. Your book will now be uploaded to Momento. This may take several minutes to over an hour depending on the size of your book and the speed of your internet connection. 

Inspiration Panel

The inspiration panel will keep you up to date with competitions and deals currently running at Momento.

Help?