Shipping policy

Effective Date: 1 January 2025

At Momento Photobook, we create each travel photobook to order using your photos and our AI design tools. Our goal is to deliver your order quickly and safely, no matter where you are.

Processing Times

  • All orders are printed and bound within 5-7 business days after you approve your design and complete payment.

  • During peak seasons (e.g., Christmas, Easter, Mother’s Day), processing may take slightly longer.

Shipping Methods & Delivery Times

We partner with trusted carriers to ensure safe delivery. Estimated delivery times are:

  • Standard Shipping (Australia): 3–7 business days after dispatch.

  • Express Shipping (Australia): 1–4 business days after dispatch.

  • International Shipping: 7–15 business days after dispatch.

Delivery times are estimates only and may vary depending on location, customs delays, or unforeseen events.

Shipping Costs

  • Shipping fees are calculated at checkout based on delivery location and shipping method.

  • Free or discounted shipping may be offered during promotions and will be clearly stated on our website.

Order Tracking

Once your order is dispatched, you will receive an email with a tracking number so you can monitor your delivery progress.

Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for delays or additional costs caused by incorrect or incomplete addresses.

Lost or Damaged Parcels

If your order is lost or damaged in transit, please contact hello@momento.com.au within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and arrange a replacement if necessary.

International Orders

International customers are responsible for any customs duties, taxes, or import fees applicable in their country.

📧 For all shipping inquiries, contact us at: hello@momento.com.au