Help Centre
Software
  • When I open my recipe book .mbk file, a ‘Locate missing photos’ message appears. What can I do?
  • How do I Export / Finish a project?
  • Will HEIC files work with momento software?
  • How do I move text from a Word document into the Momento software?
  • Do you have any themed templates for photo greeting cards?
Website
  • What type of paper are Momento photo greeting cards printed on?
  • How do I find out when my order will be sent?
  • I am having trouble signing in to the Momento website?
  • The website is saying I have ordered my project twice but I only want one copy. How can I check this?
  • I am downloading and installing on a new version of MacOS and getting an error message "Not authorised by Apple". What should I do?
Products & Services
  • When do I choose the cover material for my photo book?
  • How do I make sure my cover design is printed on my book?
  • Where do Momento make their products?
  • What sizes and shapes are available for recipe books?
  • What recipe book paper stock is the easiest to keep clean?
Production
  • Where do Momento make their products?
  • What is the production time for a photo book?
  • What is the production time for photo calendars?
  • What is the production time for photo diaries?
  • What is the production time for photo notebooks?
Miscellaneous
  • What if I need help?
  • I live overseas. Do you ship to international addresses?
  • What is the best way to store my book?
  • What is Momento?
General
  • When do I choose the cover material for my photo book?
  • What if I need help?
  • Where are Momento products made?
  • I live overseas. Do you ship to international addresses?
  • How do I update my personal details (address/email/phone number etc) ?
Orders & Payments
  • How do I reorder a book I have already ordered?
  • What type of paper are Momento photo greeting cards printed on?
  • How much do photo calendars cost?
  • Can pages be added to my spiral diary?
  • What is the Postage/delivery cost for Greeting Cards?

 

The women of our world on International Women’s Day

Momento staff

 

In honour of International Women’s Day we want to introduce you to the fabulous females who make our business run so smoothly and put the TLC into our service, software and products. Endless thanks to Aya, Jess, Ling, Jenny, Jackie, Ellen, Lidia, Lisa, Priya, Nadia, Susan, Gina, Elizabeth and Libby for making our world go around.


 

Aya - Production Manager

Aya

Production manager

Aya is the most organised and efficient lady you’re likely to meet and she has been keeping our production team running smoothly for over 11 years. Her professional growth has been exceptional. When she first arrived she carried a dictionary to look up new words and now negotiates complex supplier agreements on a daily basis.

 



 

Jessica - Operations Manager

Jessica

Operations Manager

Jess is a powerhouse, with the capacity to juggle a thousand balls at once while sharing her wit and humour. She was born in Dunedin but has called Australia home for over 12 years. She joined us as a customer service rep but quickly became Service Manager and now Operations Manager.


Jenny and Ling - Bindery

Jenny & Ling

Bindery

These skillful women have been binding books for 15 years with patience, precision and TLC. Every day they prepare and stitch the book blocks, attach the spines, case in the covers, and press the books so they’re in immaculate condition before we send them out the door.

 

Jackie - NZ Service Manager

Jackie

NZ Service Manager

Jackie only offers customer service at 150% and our Kiwi customers love her for it – as do we. Jax has been working in the print industry for over 20 years and is an avid photographer and photo book maker with an extensive knowledge of our software. She’s always ready with a joke, and a hug, and deals with each customer like they’re the only person on the planet.

Lidia and Ellen - Production

Ellen & Lidia

Production

Between them these ladies can perform any task in our production process from quality assurance to cover printing, page lamination, spiral binding and dispatch – all with impeccable attention to detail. Lidia always alerts our marketing team to unique books, and I’m sure Ellen has kissed a few orders before they go out the door to wish them a safe ride!


Lisa - Volume Order Manager

Lisa

Volume Order Manager

Lise has also moved through the ranks over the last 11 years from service rep, to Service Manager, and most recently as the protector of volume orders – guiding them and their creators through the process from design to delivery. She’s also a member of our ‘Style Council’ that chooses new materials and makes decisions on the aesthetic of new product lines.

 

Priya - Lead Software Developer

Priya

Lead Software Developer

You reap the benefits of Priya’s intelligence every time you use our software. For the last 13 years she has managed its daily development and shown incredible patience in coding, testing and resolving any technical issues that sometimes arise.

 

Nadia - AU Service Manager

Nadia

AU Service Manager

You met Parisian born Nadia a few weeks ago in our ‘In the end photos are all you have’ newsletter. She’s a recent addition to the team, and rounds out our internationally diverse crew. Her skills as a portrait photographer give her invaluable knowledge for supporting customers, and in helping us make decisions about new service offerings.


Susan - Accounts

Susan

Accounts

Susan’s mastery with all things numbers and finances is extreme. She has been managing our books for over 10 years with good humour and she is a major contributor to our business success.


Gina and Elizabeth - Customer Service

Gina + Elizabeth

Customer Service

These two are Nadia’s trusty team members who go out of their way to offer genuine service and support to every Momento customer. Gina’s diverse general knowledge influences her role as Book of the Month judge and Camera Club Program coordinator, while Elizabeth’s experiences as a photographic artist allow her to guide customers on the best book design.

 

Libby - Co-Founder + Marketing Manager

Libby

Co-Founder + Marketing Manager

Libby eats, sleeps and breathes Momento, and loves helping Momento customers realise their photo book projects with ease and enjoyment. She believes that the more she can educate and inspire you on how to save your photos and turn them in to physical prints, the more you and your family can enjoy them now and well into the future.

 


 

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