Help Centre
Software
  • When I open my recipe book .mbk file, a ‘Locate missing photos’ message appears. What can I do?
  • How do I Export / Finish a project?
  • Will HEIC files work with momento software?
  • How do I move text from a Word document into the Momento software?
  • Do you have any themed templates for photo greeting cards?
Website
  • What type of paper are Momento photo greeting cards printed on?
  • How do I find out when my order will be sent?
  • I am having trouble signing in to the Momento website?
  • The website is saying I have ordered my project twice but I only want one copy. How can I check this?
  • I am downloading and installing on a new version of MacOS and getting an error message "Not authorised by Apple". What should I do?
Products & Services
  • When do I choose the cover material for my photo book?
  • How do I make sure my cover design is printed on my book?
  • Where do Momento make their products?
  • What sizes and shapes are available for recipe books?
  • What recipe book paper stock is the easiest to keep clean?
Production
  • Where do Momento make their products?
  • What is the production time for a photo book?
  • What is the production time for photo calendars?
  • What is the production time for photo diaries?
  • What is the production time for photo notebooks?
Miscellaneous
  • What if I need help?
  • I live overseas. Do you ship to international addresses?
  • What is the best way to store my book?
  • What is Momento?
General
  • When do I choose the cover material for my photo book?
  • What if I need help?
  • Where are Momento products made?
  • I live overseas. Do you ship to international addresses?
  • How do I update my personal details (address/email/phone number etc) ?
Orders & Payments
  • How do I reorder a book I have already ordered?
  • What type of paper are Momento photo greeting cards printed on?
  • How much do photo calendars cost?
  • Can pages be added to my spiral diary?
  • What is the Postage/delivery cost for Greeting Cards?
 

 

 

Customer reviews

Should you feel like sharing your thoughts on Momento with the universe, feel free to post a review at Google Review, Product Review or Facebook Reviews.

Like all good Product Review sites, you will be asked to register, but you can easily opt out.

Google review       Product review       Facebook reviews

 

Jeff Marshall

 
Jennifer Broomhall

"During lockdown in 2020 we decided to do "A book a day." We'd make a cup of tea, choose a book at random then sit together going through all the memories. While not being able to travel, it also made us appreciate all the wonderful adventures we enjoyed, all brought to life in our collection of Momento books. Many thanks for a consistently wonderful product."

Darran Leal of World Photo Adventures

"Got the book today - great result! Handles and looks the best. It would be incredible if people still enjoyed it in 100 years time, long after I'm gone. That is the wonder of photography and printed photos."

 
Greg Sullavan

"This is the first time that a photo book has brought my photographs to life. I've previously been disappointed with image quality from other suppliers, but not this time. The colours are accurate and vibrant, without any loss of resolution. The software has plenty of options for customisation, while still intuitive and easy to use."

Kathy Oliver

"I love this recipe book as much as I love cooking. It melted my heart, and I will treasure it forever."

Sandra Saunders

"I've used Momento for over a decade. The software is easy to use with some fabulous features not offered by other providers. I recommend Momento to anyone interested in capturing their memories in a personal and meaningful format that will last a lifetime."

Phil Martins

"Momento provide first class service and my customers love the calendar they produce, always to the highest standard. I can't rate these guys highly enough."

 

 
 

 

 

Emily Ellis

"Thank you for the beautiful book. I'm so in love with it. It was really easy to make, the software is glitch free, and you totally nailed the colours."

Dennis Grieve

"I'm so pleased and impressed with your product and service. I received my calendar today, my first project with Momento. The quality is amazing. Thank you. You have made even an average photographer look good. I am busy with my second project – a photo book. Can't wait to see the end product. Keep up the good work!"

 
Eleonora Niko

"The book mum made was so cool and gives me happy feelings."

Tim Robinson

"Love the book! And indeed, so does Freddy!"

 
Steve Cameron

"Impressive print quality. Looks fantastic."

Anne Pappalardo

"I love making my Momento photo books and I have never been disappointed with the colour - it is perfect."

 
Rob Morris of The Blonde Nomads

"We've been printing our photo books with Momento for over 15 years now, including our wedding and holiday albums. We love the easy design software and layout options, the vibrancy of the pages are epic and not to mention they are 100% Aussie made and owned!"

Ali Shirley

"I was so very happy with the books, they are wonderful! I really appreciate all the advice and communication to get me through my first order. It's such a nerve-wracking process to get your art out into the world in this way."

 
Brianna Killen

"My 16th birthday photo book is very, very special. It's incredible. I love it."

Mark Hunt

"Creating the photobooks felt like I was living the moment all over again – I couldn't wipe the smile off my face. They've come up a treat and the girls absolutely love them!"

Fiji 50 crew

"We all thought the book looks superb, and it's the best way to remember our fabulous holiday. Be assured there'll be more to come!"

Deb Foster

"Keep up the great work you do in providing us with our keepsakes for our future generations."

 
Don McLeod

"My experiences with Momento have all been very positive. Throughout the process of production, the assistance I received was so helpful. The presentation and quality of the end product was superb."

Elizabeth Marshall

"My Mother's Day photo book was the best present ever!I will treasure it forever."



 
 
 
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