Why Momento?
Help Centre
Software
  • When I open my recipe book .mbk file, a ‘Locate missing photos’ message appears. What can I do?
  • How do I Export / Finish a project?
  • Will HEIC files work with Momento software?
  • How do I move text from a Word document into the Momento software?
  • Do you have any themed templates for photo greeting cards?
Website
  • What type of paper are Momento photo greeting cards printed on?
  • How do I find out when my order will be sent?
  • How can I add multiple Projects to the same order?
  • I am having trouble signing in to the Momento website?
  • The website is saying I have ordered my project twice but I only want one copy. How can I check this?
Products & Services
  • When do I choose the cover material for my photo book?
  • How do I make sure my cover design is printed on my book?
  • Where do Momento make their products?
  • What sizes and shapes are available for recipe books?
  • What recipe book paper stock is the easiest to keep clean?
Production
  • Where do Momento make their products?
  • What is the production time for a photo book?
  • What is the production time for photo calendars?
  • What is the production time for photo diaries?
  • What is the production time for photo notebooks?
Miscellaneous
  • What if I need help?
  • I live overseas. Do you ship to international addresses?
  • What is the best way to store my book?
  • What is Momento?
General
  • When do I choose the cover material for my photo book?
  • What if I need help?
  • Where are Momento products made?
  • I live overseas. Do you ship to international addresses?
  • How do I update my personal details (address/email/phone number etc) ?
Orders & Payments
  • How do I reorder a book I have already ordered?
  • What type of paper are Momento photo greeting cards printed on?
  • How much do photo calendars cost?
  • Can pages be added to my spiral diary?
  • What is the Postage/delivery cost for Greeting Cards?

Past events

 

Family history photo book Zoom 1 Feb 2024

Family history photo books

Thu  1 Feb | 6.00pm QLD |7.00pm AEST | 9.00pm NZST

60 mins presentation. 30 mins Q&A.

 

Join us to learn about how to best prepare, sequence and present your historical photos, memorabilia, and stories in a design that does them justice and makes for easy reading

 

 

The Filing Fairies

Design a travel photo book masterpiece

Wed 31 May | 7.00 - 8.30pm AEST | 9.00 - 10.30pm NZST

60 mins presentation. 30 mins Q&A.

 

To learn how to turn a great photo book into a masterpiece, watch our software tutorial that covers topics including:

  • how to shoot and select photos
  • what size book and orientation works best
  • how to pair photos and layout pages professionally
  • what features turn a good design into a masterpiece
  • how to choose product options to enhance your project

 

Watch video


 

The Filing Fairies

Photo management basics
with The Filing Fairies

Wed 17 May | 7.00 - 8.30pm AEST | 9.00 - 10.30pm NZST

60 mins presentation. 30 mins Q&A.

 

Be enlightened on how to tame an overwhelming digital photo library by the best in the business.

The Filing Fairies, are busy mums and internationally certified Photo Managers, with over a decade's experience in photo organisation. In this video they share their top photo management tips in simple terms.

 

Watch video

 

 

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